Client Success Agent, Tempest

Derick Lai

Derick supports iDSS clients with onboarding and introductory trainings and helps more seasoned users discover new ways to leverage the platform. With more than seven years of experience in education and client support, he enjoys connecting with a variety of roles and departments within destination organizations and supporting their success.

On The Agenda
CRM A Track

Beginner Basics

Tuesday, March 30th (Day 1)
10:10 AM - 10:50 PM

Need a basic overview or refresh of iDSS? This session is perfect for new users to understand how iDSS can help you to save time and create effective workflows.