Client Success Agent, Tempest
Derick Lai
Derick supports iDSS clients with onboarding and introductory trainings and helps more seasoned users discover new ways to leverage the platform. With more than seven years of experience in education and client support, he enjoys connecting with a variety of roles and departments within destination organizations and supporting their success.


CRM A Track
Beginner Basics
Tuesday, March 30th (Day 1)
10:10 AM - 10:50 PM
Need a basic overview or refresh of iDSS? This session is perfect for new users to understand how iDSS can help you to save time and create effective workflows.