Tourism Academy

John Barnett

Client Success Manager - Tempest

As a Client Success Manager at Tempest, John enjoys helping iDSS users maximize their efficiency and improve their workflows. With a Bachelor's degree in Anthropology and Criminal Justice, John's 8 years of experience in Case and Client Management and Educational Instruction enable him to successfully connect and work with people from diverse cultural backgrounds.  

Speaking Sessions
Tue 5/21 - Day 1
  • 10:30 AM - 11:10 AM

    Beginner CRM

    Beginner iDSS Overview

    Perfect for new or beginning users, this session will provide a basic overview of iDSS. Learn how to maximize the value of the platform through best practices and personalization.

    Room: Symphony BC

  • 11:10 AM - 11:50 AM

    Beginner CRM

    iDSS Membership

    For those working in membership management, this introduction will identify the basics and best practices for success. Learn how to improve your membership categories, data management, invoicing, and more.

    Room: Symphony BC

  • 11:50 AM - 12:30 PM

    Beginner CRM

    iDSS Sales

    A refresher on how to manage sales leads in iDSS. Get familiar with lead distribution and take home actionable ways to improve your leads workflow so you can win new business.

    Room: Symphony BC

  • 2:00 PM - 2:40 PM

    Beginner CRM

    iDSS Services

    How can you use iDSS to support a streamlined workflow for your services team? In this session, you'll discover best practices for supporting your services team.

    Room: Symphony A

  • 2:40 PM - 3:20 PM

    Beginner CRM

    iDSS Email Marketing

    Are you using iDSS Cyclone for email marketing yet? Find out more about email capabilities and learn tips and best practices for email list management, getting started with campaigns, and more.

    Room: Symphony A

  • 3:40 PM - 4:10 PM

    Beginner CRM

    iDSS Inquiries & Visitor Center

    Review best practices for using iDSS to manage inquiries and Visitor Center activity. You will come away with a checklist to improve how you use inquiries to measure success.

    Room: Symphony A