Tourism Academy

Shelly Harper

Director of Operations, iDSS - Tempest

As Director of Services & Development for iDSS, Shelly has more than ten years of experience working with travel and tourism professionals to help them realize their CRM, sales, and partnership goals. Shelly works with iDSS users, listens to their needs, and puts their great ideas into action in future software rollouts.

Speaking Sessions
Tue 5/21 - Day 1
  • 10:30 AM - 11:10 AM

    Advanced CRM

    iDSS Admin Best Practices

    How can you leverage iDSS Cyclone even further? Discover new best practices to revolutionize your workflow, maximize your efficiency, and increase your overall impact with iDSS.

    Room: Symphony A

  • 11:10 AM - 11:50 AM

    Advanced CRM

    iDSS Tasks & Activities Workflow

    iDSS Tasks and Activities provide much-needed visibility while boosting productivity and collaboration. Find out how Tasks, Activities, and Notes can help you to work smarter.

    Room: Symphony A

  • 11:50 AM - 12:30 PM

    Advanced CRM

    iDSS Reporting

    With iDSS reports and queries, actionable data is right at your fingertips. Find out how to identify the most critical data to report on, how to use industry standard reports, how to build custom queries, and more. 

    Room: Symphony A

  • 2:00 PM - 2:40 PM

    Advanced CRM

    iDSS Sales Best Practices

    Hear from our experts about the best way to master lead distribution and partner response. This session will reveal common missed opportunities and best practices and inspire you with new ideas for improving your leads workflow.

    Room: Symphony BC

  • 2:40 PM - 3:20 PM

    Advanced CRM

    iDSS Membership & Accounting

    A deep dive into how to improve your membership setup for accounting success. We'll share ways to improve your workflow, streamline pricing, and simplify invoicing.

    Room: Symphony BC

  • 3:20 PM - 3:40 PM