Tourism Academy

Troy Thompson

Facilitator and Consultant

Hi, I’m Troy. I help people find human-centric ways to build teams, solve problems and do great work. Most people hire me to help them train teams, explain change, and define transformation. I speak frequently about empathy and communication at work. I also lead workshops and facilitate classes on digital transformation and collaboration.

Over the past 20 years I have improved customer experiences, taught innovation, wrote a lot of strategic plans, built websites, delivered more than 200 keynotes, designed an empathy attraction in Dubai and led Universal Parks & Resorts through a global digital transformation.

Speaking Sessions
Tue 5/21 - Day 1
  • 3:40 PM - 4:10 PM


    Social Media Roundtables

    Tap into your peer community to find out what's working for other DMOs across social platforms. This fast-paced, interactive session will cover organic reach, paid, and all of the major channels like Facebook, Instagram, and more.

    Room: Jimmy Stewart

Thurs 5/23 - Day 3
  • 11:00 AM - 12:30 PM

    Interactive Workshop with Troy Thompson
    Everyone is creating content, but who is creating context? This lively presentation and workshop will present a new way to think about places and people. Troy Thompson will help you summarize the past two days of learning in an intriguing session built around curiosity and communication. This is the session that will help your organization find its voice and purpose by paying attention to the people around you.

    Room: Symphony Ballroom