The tourism conference for professionals who are transforming the landscape of travel through technology and marketing.

Renaissance Pittsburgh Hotel - Pittsburgh, PA

May 21- 23, 2019



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View The Preliminary Agenda For 2019

Tuesday 5/21 - Day 1

  • 8:00 am - 9:00 am

    Breakfast & Registration

  • 9:00 am - 10:10 am

    Welcome & Opening Remarks

  • 10:10 am - 10:30 am

    Morning Break

  • 10:30 am - 11:10 am

    Beginner CRM
    iDSS Overview & Personalization

    Advanced CRM
    iDSS Cyclone Best Practices

    Top 10 Trends Impacting Your Website's Visibility

  • 11:10 am - 11:50 am

    Beginner CRM
    Sales Leads Success

    Advanced CRM
    Visitor Center Trends & Best Practices

    Designing Your DMO To Be A Content First Organization

  • 11:50 am - 12:30 pm

    Beginner CRM
    An Overview of Membership & Accounting

    Advanced CRM
    Taking Your Sales Leads To The Next Level

    Telling A Story With Your Data

  • 12:30 pm - 2:00 pm

    Lunch with Keynote Speaker

    More details coming soon.

  • 2:00 pm - 2:40 pm

    Beginner CRM
    Reporting 101

    Advanced CRM
    Mastering Membership & Accounting

    How Engaging Is Your Email Marketing?

  • 2:40 pm - 3:20 pm

    Beginner CRM
    An Overview of Email Marketing Campaigns

    Advanced CRM
    Reporting Tips & Tricks For Leveraging Your Data

    Social Media Roundtables - What's Working For DMOs Today?

  • 3:20 pm - 3:40 pm

    Afternoon Refreshment Break

  • 3:40 pm - 4:10 pm

    General CRM Session
    Introducing The New Housing & Registration Module

    General CRM Session Only 

    Join us for an overview of the new Housing & Registration Module.


    Digital Marketing Session 

    More details coming soon.

  • 5:30 pm - evening

    Opening Reception at PNC Park

    Join us for a reception and complimentary entry to an MLB game at beautiful PNC Park, where the Pittsburgh Pirates will take on the Colorado Rockies.

Wednesday 5/22 - Day 2

Thursday 5/23 - Day 3



Renaissance Pittsburgh Hotel

Steps away from the heart of downtown Pittsburgh's Cultural District, the Renaissance Pittsburgh Hotel blends classic architecture with sleek modern design. Guests will enjoy the elegant and luxurious accommodations within walking distance to dining and nightlife, PNC Park, Andy Warhol Museum, local theaters and more!

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