Senior Client Success Manager, Tempest

John Barnett

Senior Client Success Manager John Barnett leads destinations through the processes of adopting, utilizing and evolving in iDSS, Tempest’s community-driven customer relationship management (CRM) software. He establishes and maintains continuous client communication to ensure the software functions at its highest level for each user. Barnett has also led iDSS training sessions at Tempest’s annual Tourism Academy conference each year since joining the company in 2018.

John grew up in Downingtown, Pennsylvania, and now lives in South Philadelphia. Prior to joining Tempest, he was a counselor, case manager and GED teacher at a county correctional facility. He studied anthropology and criminal justice at Bloomsburg University of Pennsylvania, where he ran track and field, a sport he excelled in since childhood. Outside of work, John enjoys spending time at the dog park, wine tasting, and taking long road trips. He considers himself a Tempest band “groupie.”

John’s travel tip: Before heading out on a road trip, map out interesting pit stops along the way. Identify small towns, parks or coffee shops ahead of time to avoid getting stuck at boring rest stops or gas stations.

John Barnett
On The Agenda
CRM Training

Training: Intro to iDSS Basics

Tuesday, June 11th (Day 1)
10:15 AM - 11:00 AM

Woodward CD
Need a basic overview or refresh of iDSS? This session is perfect for new users to understand how iDSS can help you to save time and create effective workflows. Bring your computer and iDSS login for an optimal experience.

CRM Advanced

iDSS Proposals

Wednesday, June 12th (Day 2)
3:15 PM - 4:00 PM

Founders AB
Discover how destinations are developing and deploying comprehensive, fully-branded proposals to prospective clients, all within iDSS Publish.

CRM Advanced

iDSS Advanced Workshop: Admin

Thursday, June 13th (Day 3)
9:15 AM - 10:00 AM

Founders AB
Workshop:
With so many options available to customize iDSS, admin-specific workflows are critical. Learn how to utilize configurations and admin workflows to improve your CRM processes during this interactive workshop.

CRM Advanced

iDSS Advanced Workshop: Attend

Thursday, June 13th (Day 3)
11:15 AM - 12:00 PM

Ballroom FG
Workshop:
See how Cedar Rapids Tourism and Visit Detroit have taken their housing events to the next level utilizing iDSS Attend for special events throughout their destinations.