Senior Client Success Manager, Tempest

John Barnett

Senior Client Success Manager John Barnett leads destinations through the processes of adopting, utilizing and evolving in iDSS, Tempest’s community-driven customer relationship management (CRM) software. He establishes and maintains continuous client communication to ensure the software functions at its highest level for each user. Barnett has also led iDSS training sessions at Tempest’s annual Tourism Academy conference each year since joining the company in 2018.

John grew up in Downingtown, Pennsylvania, and now lives in South Philadelphia. Prior to joining Tempest, he was a counselor, case manager and GED teacher at a county correctional facility. He studied anthropology and criminal justice at Bloomsburg University of Pennsylvania, where he ran track and field, a sport he excelled in since childhood. Outside of work, John enjoys spending time at the dog park, wine tasting, and taking long road trips. He considers himself a Tempest band “groupie.”

John’s travel tip: Before heading out on a road trip, map out interesting pit stops along the way. Identify small towns, parks or coffee shops ahead of time to avoid getting stuck at boring rest stops or gas stations.

John Barnett
On The Agenda
Education

Intro to iDSS Sales

Tuesday, May 2nd (Day 1)
11:00 AM - 11:45 AM

Preston
A refresher on how to manage sales leads in iDSS. Get familiar with lead distribution and take home actionable ways to improve your leads workflow so you can win new business.

Collaboration

Publish

Tuesday, May 2nd (Day 1)
2:30 PM - 3:15 PM

Pegasus A/B
Dig deep into iDSS Publish Proposal creation from start to finish. We'll break down how to create and manage templates, editing proposals, and collaborate on upcoming features on our technology roadmap.

Education

iDSS Extranet

Wednesday, May 3rd (Day 2)
10:45 AM - 11:30 AM

Preston
The iDSS Extranet can help you to maximize partner engagement. We'll showcase the latest iDSS Extranet developments and share case studies and best practices for increasing engagement with your community.

Education

Attend

Wednesday, May 3rd (Day 2)
3:15 PM - 4:00 PM

Preston
See the exciting new tools we're building into the CRM Attend feature. This all-new housing and registration platform will revolutionize how you are managing event registration, supporting delegates, and reporting on the impact of your events.