Vice President of Platforms, Tempest
Chelsea Cipriani
Vice President of Platforms Chelsea Cipriani oversees the operations of iDSS, Tempest’s proprietary customer relationship management (CRM) software, including Client Success, Client Support, Data & Analytics, and Product QA. Chelsea works closely with the iDSS Development Team to ensure product direction and flexibility aligns with user feedback, destination leadership expectations, and the diverse needs each destination brings. Under Cipriani’s leadership, iDSS Client Success processes have become more structured and streamlined, leading to quicker response times and more efficient client support.
Cipriani has participated in conferences such as SaaStr Annual and the Philadelphia Diversity & Inclusion Conference, as well as those presented by Destinations International, Pure Michigan, and the Tourism Industry Association of Canada (TIAC) Tourism Congress. When she travels for discovery calls and training, she loves uncovering what makes each destination unique, finding solutions for those unique workflows within iDSS and experiencing firsthand a city or region’s community pride and passion.
Chelsea grew up in New Jersey and now lives in South Philadelphia with two adorable Italian greyhounds. At Wake Forest University, she majored in organizational communications and played on the Division 1 field hockey team that won the 2004 NCAA title. After graduation, she was an assistant field hockey coach for Longwood University, the University of Delaware and St. Joseph’s University before joining a college athletic recruiting and roster management software company. In her spare time, Chelsea coaches for a USA Field Hockey feeder program and spends time with her nieces and nephews. She has joined the Tempest band to sing the Black Crowes’ “Hard to Handle” and “What Can I Say” by Brandi Carlile.
Chelsea’s travel tip: Before you depart, always check out your destination’s website, blog and social media pages to find the best hidden-gem restaurants.


Game Plan for Success: Tools & Tactics for Sports Events
Tuesday, June 24th (Day 1)
11:15 AM - 12:00 PM
Zephyr
From lead generation to event fulfillment, this session explores how destination organizations can level up their sports event strategy using iDSS and the Sports Tourism Index™. Learn how to showcase your destination’s strengths, streamline communication with partners, and connect with the right event opportunities.

Crisis Toolkit: Leveraging iDSS CRM and Tempest Websites for Effective Response
Wednesday, June 25th (Day 2)
11:00 AM - 11:45 AM
Rock Island
When a crisis hits, your ability to respond quickly and effectively is critical. This session will explore best practices and strategies for using the iDSS CRM, Tempest websites built on Craft CMS, and targeted website content to manage crises in your destination. Learn how to streamline communication, keep stakeholders informed, and ensure your messaging is accurate and impactful.

From Launch to What’s Next: Product Updates & Insights
Wednesday, June 25th (Day 2)
1:45 PM - 2:30 PM
Rock Island
Get the inside scoop on what’s been launched, what’s coming soon, and how the sales beta is helping shape the future. We’ll walk through recent product updates, share what’s on the horizon, and highlight key takeaways from early user feedback. Whether you’re already using the new features or just curious about what’s next, this session has something for you.