Senior Client Support Specialist, Tempest
Josef Victor
Partner Engagement & Retention
Wednesday, May 13th (Day 1)
4:00 PM - 4:45 PM
Grand 6
Explore how to track partner engagement, manage dues, and tie itineraries to ROI. Includes practical exercises to map partner touchpoints and reviews of key reports that strengthen relationships.
Partner Onboarding & Engagement Playbook for iDSS
Thursday, May 14th (Day 2)
1:45 PM - 2:30 PM
Grand 7
Explore a step-by-step partner engagement strategy using the Partner Portal, structured onboarding, and automated outreach. Includes templates, tools, and lessons learned from real DMOs.
Training: iDSS Attend
Friday, May 15th (Day 3)
11:15 AM - 12:00 PM
Grand 6
iDSS Attend is Tempest’s registration and housing platform built for destination organizations managing ticketed events and housing blocks. This session covers core workflows from setup to reporting, with a look at recent enhancements like mobile check-in updates, improved admin tools, and expanded reporting to streamline operations and elevate the attendee experience.