Community & Training Lead, Tempest

Chris Mateer

Training and Community Lead Chris Mateer is responsible for client education in iDSS, Tempest’s proprietary customer relationship management (CRM) software. In his role, Mateer leads virtual and onsite onboarding, training, re-training, and continuing instruction for iDSS destination clients. He joined Tempest in 2019 following two years as a training and support specialist at a CRM-based athletic recruitment and compliance software company.

Mateer recently developed the Tempest Community, a client-centric help platform consisting of online discussion forums, training videos, monthly webinars, onboarding guides, and a growing catalog of more than 380 support articles. Now with more than 1,000 users, the Tempest Community was developed in response to the global COVID-19 pandemic, when destinations had to pivot to remote work and adapt to dramatic changes in the travel industry.

Chris grew up in Rochester, New York, and lives with his girlfriend and their two cats in South Philadelphia near the city’s landmark cheesesteak vendors, Pat’s and Geno’s. He earned his B.S. in history at SUNY Geneseo, where he also ran cross country, and his M.Ed in instructional technology at DeSales University, where he coached cross country. Chris is president of the Philadelphia Runner Track Club, an avid concertgoer, and a fan of the Tempest band.

Chris’ travel tip: The best way to explore almost any destination is by foot or by bike, which allows you to connect more deeply with the energy, people and characteristics of the local community.

On The Agenda
CRM Discovery

Intro to iDSS Sales & Services

Tuesday, May 2nd (Day 1)
11:00 AM - 11:30 AM

Ballroom E
A refresher on how to create, manage and send sales and services leads in iDSS. Get familiar with lead distribution and take home actionable ways to improve your leads workflow so you can win new business.

CRM Applied

iDSS Surveys

Tuesday, May 2nd (Day 1)
1:15 PM - 1:45 PM

Ballroom FG
Learn how to create Survey Templates and how to utilize those to distribute surveys and gather responses within iDSS.

CRM Applied

Designing & Configuring the iDSS Extranet

Wednesday, May 3rd (Day 2)
2:30 PM - 3:15 PM

Ballroom FG
Hear from both CRM and Creative experts on how to create a brand on extranet for your partners leveraging the newest features and design practices.

CRM Applied

Roundtable: Services

Wednesday, May 3rd (Day 2)
3:30 PM - 4:15 PM

Ballroom E
How does your services team use iDSS to improve their support for clients and visitors? In this session, we'll collaborate as a group and focus on best practices, tips and tricks, and share ideas on what works among your peers.