Community & Training Lead, Tempest

Chris Mateer

Training and Community Lead Chris Mateer is responsible for client education in iDSS, Tempest’s proprietary customer relationship management (CRM) software. In his role, Mateer leads virtual and onsite onboarding, training, re-training, and continuing instruction for iDSS destination clients. He joined Tempest in 2019 following two years as a training and support specialist at a CRM-based athletic recruitment and compliance software company.

Mateer recently developed the Tempest Community, a client-centric help platform consisting of online discussion forums, training videos, monthly webinars, onboarding guides, and a growing catalog of more than 380 support articles. Now with more than 1,000 users, the Tempest Community was developed in response to the global COVID-19 pandemic, when destinations had to pivot to remote work and adapt to dramatic changes in the travel industry.

Chris grew up in Rochester, New York, and lives with his girlfriend and their two cats in South Philadelphia near the city’s landmark cheesesteak vendors, Pat’s and Geno’s. He earned his B.S. in history at SUNY Geneseo, where he also ran cross country, and his M.Ed in instructional technology at DeSales University, where he coached cross country. Chris is president of the Philadelphia Runner Track Club, an avid concertgoer, and a fan of the Tempest band.

Chris’ travel tip: The best way to explore almost any destination is by foot or by bike, which allows you to connect more deeply with the energy, people and characteristics of the local community.

On The Agenda
CRM Training

Training: Visitor Centers & Inquiries

Tuesday, June 11th (Day 1)
3:00 PM - 3:45 PM

Woodward CD (2nd Floor)
See how destination organizations are utilizing their CRM's visitor center and consumer data to monitor traffic, inquiries, and RFP distribution to improve their engagement with travelers. Bring your computer and iDSS login for an optimal experience.

CRM Training

Training: iDSS Team Activity

Wednesday, June 12th (Day 2)
9:30 AM - 10:15 AM

Woodward CD (2nd Floor)
Uncover — or rediscover — the basics of Team Activity in iDSS. Bring your computer and iDSS login for an optimal experience.