Director of Client Support, Tempest
Michael Vizzoni
Director of Client Support Mike Vizzoni leads onboarding and support for iDSS, Tempest’s proprietary customer relationship management software. Vizzoni joined the company in 2019 after five years of software management for collegiate athletics. During his time at Tempest, he has led the merging of iDSS and website support teams, accelerated the new client migration process, and conducted training and demonstrations at Tourism Academy.
A native of Hillsborough, New Jersey, Mike proudly affirms the existence of Central Jersey. He and his wife live in Easton, Pennsylvania, with their cat, Stewie. The couple enjoys snowboarding, dining out, and visiting independent breweries. Mike earned his B.A. in mass communication and media studies from Temple University. He's a lifelong soccer player who has yet to join the Tempest band. (If and when he does, he might sing.)
Mike’s travel tip: If your destination has a bike share program, use it. You’ll get around faster, yet experience the community in a slower, more observational way.
iDSS API: A Case Study
Wednesday, May 13th (Day 1)
1:45 PM - 2:30 PM
Grand 7
See how destination organizations are using the iDSS API to integrate third-party tools, automate workflows, and centralize data for more efficient operations.
The AI-Ready CRM: Preparing iDSS for Smarter Insights
Thursday, May 14th (Day 2)
9:45 AM - 10:30 AM
Grand 7
Get your CRM ready for what’s next. This session explores how to structure data, clean records, and set up workflows that unlock AI-driven insights, automation, and predictive intelligence.
Data to Decisions: Reporting & Analytics with iDSS
Thursday, May 14th (Day 2)
3:00 PM - 3:45 PM
Grand 7
See how destinations are combining iDSS with tools like Power BI to create actionable dashboards. This case study explores how multi-source data visualization improves sales, partnerships, and visitor services.