Director of Client Support, Tempest

Michael Vizzoni

Director of Client Support Mike Vizzoni leads onboarding and support for iDSS, Tempest’s proprietary customer relationship management software. Vizzoni joined the company in 2019 after five years of software management for collegiate athletics. During his time at Tempest, he has led the merging of iDSS and website support teams, accelerated the new client migration process, and conducted training and demonstrations at Tourism Academy.

A native of Hillsborough, New Jersey, Mike proudly affirms the existence of Central Jersey. He and his wife live in Easton, Pennsylvania, with their cat, Stewie. The couple enjoys snowboarding, dining out, and visiting independent breweries. Mike earned his B.A. in mass communication and media studies from Temple University. He's a lifelong soccer player who has yet to join the Tempest band. (If and when he does, he might sing.)

Mike’s travel tip: If your destination has a bike share program, use it. You’ll get around faster, yet experience the community in a slower, more observational way.

On The Agenda
Inspiration

Visitor Centers & Inquiries

Tuesday, May 2nd (Day 1)
11:00 AM - 11:45 AM

Lakewood
See how destination organizations are utilizing their CRM's visitor center and consumer data, to monitor traffic, inquiries, and RFP distribution to improve their engagement with travelers.

Inspiration

iDSS API

Wednesday, May 3rd (Day 2)
2:00 PM - 2:45 PM

Lakewood
Learn about how destination organizations are leveraging one of the CRM's most powerful and flexible tools: the open API. From integrating forms and event calendars to distribution list and meeting space management, see how fellow marketers are streamlining their systems and empowering their teams.

Education

Media & Advertising

Thursday, May 4th (Day 3)
9:00 AM - 9:45 AM

Preston
How are you tracking your media and advertising efforts? Our CRM experts will guide you through best practices and establishing workflows to track your ROI and reporting on trends using the iDSS system.