Director of Client Success, Tempest
Michael Vizzoni
Director of Client Support Mike Vizzoni leads onboarding and support for iDSS, Tempest’s proprietary customer relationship management software. Vizzoni joined the company in 2019 after five years of software management for collegiate athletics. During his time at Tempest, he has led the merging of iDSS and website support teams, accelerated the new client migration process, and conducted training and demonstrations at Tourism Academy.
A native of Hillsborough, New Jersey, Mike proudly affirms the existence of Central Jersey. He and his wife live in Easton, Pennsylvania, with their cat, Stewie. The couple enjoys snowboarding, dining out, and visiting independent breweries. Mike earned his B.A. in mass communication and media studies from Temple University. He's a lifelong soccer player who has yet to join the Tempest band. (If and when he does, he might sing.)
Mike’s travel tip: If your destination has a bike share program, use it. You’ll get around faster, yet experience the community in a slower, more observational way.
iDSS API: A Case Study
Wednesday, May 13th (Day 1)
1:45 PM - 2:30 PM
Grand 7
See how destination organizations are using the iDSS API to integrate third-party tools, automate workflows, and centralize data for more efficient operations.
The Evolution of iDSS in an AI-Powered World
Thursday, May 14th (Day 2)
9:45 AM - 10:30 AM
Grand 7
As AI reshapes how work gets done, iDSS as your digital system of record becomes even more critical as the foundation for your destination organization. Join us for a first look at what’s next for iDSS, and what it means for the future of your digital and AI strategy.
iDSS Reporting Lab: From Data to Decisions
Friday, May 15th (Day 3)
10:15 AM - 11:00 AM
Grand 6
Learn how to build custom iDSS reports that surface meaningful insights across sales, partnerships, services, and events. This session includes walkthroughs of GroupPace, STLY, and other key reports, along with real-world examples of how destinations are combining iDSS data with tools like Power BI to create actionable dashboards.