Director of Client Support, Tempest
Michael Vizzoni
Director of Client Support Mike Vizzoni leads onboarding and support for iDSS, Tempest’s proprietary customer relationship management software. Vizzoni joined the company in 2019 after five years of software management for collegiate athletics. During his time at Tempest, he has led the merging of iDSS and website support teams, accelerated the new client migration process, and conducted training and demonstrations at Tourism Academy.
A native of Hillsborough, New Jersey, Mike proudly affirms the existence of Central Jersey. He and his wife live in Easton, Pennsylvania, with their cat, Stewie. The couple enjoys snowboarding, dining out, and visiting independent breweries. Mike earned his B.A. in mass communication and media studies from Temple University. He's a lifelong soccer player who has yet to join the Tempest band. (If and when he does, he might sing.)
Mike’s travel tip: If your destination has a bike share program, use it. You’ll get around faster, yet experience the community in a slower, more observational way.


Advanced iDSS Workshop: CRM Refresh
Tuesday, June 24th (Day 1)
4:00 PM - 4:45 PM
Zephyr
Join Meet Minneapolis as they share their journey through the CRM Refresh process, detailing how they implemented the project and the significant improvements it brought to their team’s productivity and performance. Discover actionable insights and best practices to help you maximize the impact of your own CRM system.

Unlocking Potential with iDSS API: A Case Study in Seamless Integration
Wednesday, June 25th (Day 2)
3:00 PM - 3:45 PM
Zephyr
Dive into the power of the iDSS API through a featured case study, highlighting its flexibility and compatibility across systems. Learn how destinations like Detroit are leveraging iDSS to integrate with platforms like Netsuite, streamlining processes and maximizing operational efficiency.

Connecting the Dots: Leveraging iDSS for Advocacy & Collaboration
Thursday, June 26th (Day 3)
10:15 AM - 11:00 AM
Zephyr
Discover how your destination can leverage iDSS to improve communication, foster collaboration, and strengthen advocacy with key stakeholders. This session will cover best practices for engaging board members and partners using the CRM, while showcasing how iDSS can drive transparency, track impact, and support community-aligned efforts.