Director of Client Support, Tempest

Michael Vizzoni

Director of Client Support Mike Vizzoni leads onboarding and support for iDSS, Tempest’s proprietary customer relationship management software. Vizzoni joined the company in 2019 after five years of software management for collegiate athletics. During his time at Tempest, he has led the merging of iDSS and website support teams, accelerated the new client migration process, and conducted training and demonstrations at Tourism Academy.

A native of Hillsborough, New Jersey, Mike proudly affirms the existence of Central Jersey. He and his wife live in Easton, Pennsylvania, with their cat, Stewie. The couple enjoys snowboarding, dining out, and visiting independent breweries. Mike earned his B.A. in mass communication and media studies from Temple University. He's a lifelong soccer player who has yet to join the Tempest band. (If and when he does, he might sing.)

Mike’s travel tip: If your destination has a bike share program, use it. You’ll get around faster, yet experience the community in a slower, more observational way.

On The Agenda
CRM Training

Training: Intro to iDSS Sales & Services

Tuesday, June 11th (Day 1)
11:15 AM - 11:45 AM

Woodward CD
Join us for a refresher on how to create, manage and send sales and services leads in iDSS. Familiarize or reacquaint yourself with lead distribution and take home actionable ways to improve your leads workflow so you can win new business. Bring your computer and iDSS login for an optimal experience.

CRM Advanced

iDSS Advanced Workshop: CRM Refresh

Tuesday, June 11th (Day 1)
1:30 PM - 2:15 PM

Founders AB
Workshop:
Join Visit Plano and Cobb County Georgia as they walk through the CRM Refresh process, including how the project was implemented and how it has since benefitted and boosted their team's productivity and performance.

CRM Advanced

iDSS Advanced Workshop: iDSS API

Wednesday, June 12th (Day 2)
10:30 AM - 11:15 AM

Founders AB
Workshop:
Learn how you can use the iDSS API to integrate iDSS with other platforms your organization utilizes in this instructional workshop. Join Banff and Tourism Montreal as they walk through their iDSS Integrations to connect to their partner platforms seamlessly to iDSS.

CRM Training

Training: Cvent & iDSS Integration

Wednesday, June 12th (Day 2)
4:15 PM - 4:45 PM

Woodward CD
Learn more about the CRM integration with Cvent and how you can use this powerful new service to view, promote, and track the status RFPs sent through the Cvent Supplier Network directly within iDSS and easily share Cvent RFP information with local partners via the iDSS Extranet.

CRM Advanced

iDSS Advanced Workshop: Query Tool

Thursday, June 13th (Day 3)
10:15 AM - 11:00 AM

Founders AB
Workshop: Learn how to utilize iDSS' powerful Query Tool, its functionalities, and best practices in this interactive workshop. Bring your computer and iDSS login for an optimal experience.