Director of Client Support, Tempest
Michael Vizzoni
Director of Client Support Mike Vizzoni leads onboarding and support for iDSS, Tempest’s proprietary customer relationship management software. Vizzoni joined the company in 2019 after five years of software management for collegiate athletics. During his time at Tempest, he has led the merging of iDSS and website support teams, accelerated the new client migration process, and conducted training and demonstrations at Tourism Academy.
A native of Hillsborough, New Jersey, Mike proudly affirms the existence of Central Jersey. He and his wife live in Easton, Pennsylvania, with their cat, Stewie. The couple enjoys snowboarding, dining out, and visiting independent breweries. Mike earned his B.A. in mass communication and media studies from Temple University. He's a lifelong soccer player who has yet to join the Tempest band. (If and when he does, he might sing.)
Mike’s travel tip: If your destination has a bike share program, use it. You’ll get around faster, yet experience the community in a slower, more observational way.


Intro to iDSS Basics
Tuesday, May 2nd (Day 1)
10:15 AM - 10:45 AM
Ballroom E
Need a basic overview or refresh of iDSS? This session is perfect for new users to understand how iDSS can help you to save time and create effective workflows.

Intro to iDSS Admin
Tuesday, May 2nd (Day 1)
4:15 PM - 5:00 PM
Ballroom E
With so many options to customize iDSS, admin-specific workflows are critical. Learn how to utilize configurations and admin workflows to improve your CRM processes.

iDSS Send
Wednesday, May 3rd (Day 2)
2:30 PM - 3:15 PM
Ballroom E
Have you sent emails with iDSS Send yet? Our CRM experts will show you how to configure approved senders, create and send responsive emails to your audience, and create advanced reporting to identify trends and demonstrate results.

Managing Projects (Team Activities) in iDSS
Thursday, May 4th (Day 3)
9:00 AM - 9:45 AM
Ballroom E
Learn how other DMO professionals are utilizing Team Activity in iDSS CRM to manage Site Inspections, FAM Tours, Internal Projects, and more.